where the horse is always the hero
Article Item
Posted 2021-05-06 20:02:31  
HKJC launches online account opening service, providing one-stop application process via mobile app

A core digital transformation initiative under the Hong Kong Jockey Club’s Smart Platform Strategy, the “HKJC Account Opening” online application is available from today (6 May 2021). Applicants* are able to open a betting account with the Club via a smartphone anytime, anywhere, through this convenient new service.

A total of 850 million transactions a year are now conducted via HKJC digital platforms. The “HKJC Account Opening” app completes the digital transformation of the customer journey developed in seven steps, namely Onboarding, Funds Transfer, Experience and Booking, Preparing, Betting/Enjoying, Customer Relationship Management and Customer Care. All of these steps can now be taken online.

Mr Richard Cheung, Executive Director, Customer and International Business Development, said: “Under the challenges of COVID-19, our team has been working at full speed on digital transformation initiatives intended to minimise the need for customers to visit our Off-Course Betting Branches (OCBBs). The launch of the online account opening service means that applicants are no longer required to visit our physical branches in person. This new initiative has completely transformed the customer experience in opening an account.”

“HKJC Account Opening” employs artificial intelligence to verify the applicant’s identity. The App also enables the applicant to register for linking to a bank account and the HKJC Faster Payment System (FPS). Applicants are no longer required to visit the Club’s OCBBs for on-site identity verification and are therefore not limited by branch service hours.

To open a betting account, applicants can now simply use a smartphone to download the “HKJC Account Opening” mobile application and follow six simple steps to complete online registration. The whole process is digitalised, without the need for applicants to submit hard copies, and can be completed in just five minutes.

The account application could be approved on the same day or within five working days under normal situation, depending whether the applicant has provided all required information and the time needed by the customer’s selected bank to process the application.

The interface of the “HKJC Account Opening” mobile application is user-friendly, with interactive text instructions and voice guidance for applicants to follow in a simple and easy process.

In addition ZA Bank, Hong Kong’s first virtual bank, has become the Club’s 16th HKJC FPS partner bank in offering instant funds transfer services.

Hong Kong Jockey Club  

Email link to a friend | Printable Version
  • Hong Kong
    Displaying 10 ResultsSee All
    poon looks to keep on rolling at the valley after consecutive doubles, ferraris joins riding ranks from next season 5 days ago

    Poon looks to keep on rolling at the Valley after consecutive doubles, Ferraris joins riding ranks f...

    View | Add Comment
    luke ferraris to hong kong6 days ago

    Luke Ferraris has been granted a 6 month license to ride in Hong Kong. Made easy by his citizenship ...

    View | Add Comment
    sha tin double gives caspar fownes vital breathing space7 days ago

    Buoyed by a timely show of strength, Caspar Fownes is taking nothing for granted despite edging to...

    View | Add Comment
    joao moreira confident drops of god can take next step2021-06-04

    In a season marked by the emergence of brilliant young talent, Joao Moreira is confident Drops Of Go...

    View | Add Comment
    gran alegria the one to beat in japan’s top spring mile 2021-06-03

    Japan’s Derby has been run and won. The two-year-olds debuts are starting to roll but there ar...

    View | Add Comment
    efforia, satono reinas neck and neck in japanese derby battle of the sexes2021-05-27

    Derby hopefuls were given their final workouts Wednesday before the G1 Tokyo Yushun (Japanese Derby,...

    View | Add Comment
    tsar rules valley with record-breaking victory for tsui, chadwick2021-05-26

    Undaunted by the frustrations of Tsar’s challenging maiden Hong Kong season, Me Tsui’s p...

    View | Add Comment
    blake shinn hopes to build on sha tin double with further success at the valley2021-05-25

    Blake Shinn is hopeful Harmony N Blessed (124lb) can rediscover his winning groove when he contests ...

    View | Add Comment
    panfield soars to the top of hong kong’s staying ranks with standard chartered champions & chater cup victory2021-05-23

    A perfect ride aboard Tony Millard-trained Panfield delivered Karis Teetan G1 success in the Standar...

    View | Add Comment
    distance no concern, glorious dragon ready for champions & chater cup test2021-05-20

     Francis Lui has no qualms over Glorious Dragon’s ability to answer the stamina queries w...

    View | Add Comment